Quantum Leaps

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On Tuesday, I had the honor and opportunity to speak at Digital East 2014. Afterwards, several people congratulated me on the recent sale of my company and asked ‘How does it feel?’ It all happened so fast I never really had a chance to think about it, until now.

Leap: Interrupted

In the Spring of 2008 I decided that I wanted to pursue an MBA. So I quit my job, took the GMAT, and began the process of applying to MBA schools. It was a decision that surprised most of my friends and family, but the timing seemed right…right up until the moment the sub-prime financial crisis went thermonuclear. Suddenly an MBA didn’t seem like the wisest investment. Suddenly nothing seemed like the wisest investment. Day by day, I sat and watched as the market sank into the seventh layer of hell.

Miracle On The Hudson

By January, the economy – and stock market – had gone from bad to worse and from worse to Weird Al Yankovic (Even Worse). Then a funny thing happened on January 15, 2009. Still weighing my options, I turned on the TV that afternoon to learn that US Airways Flight 1549 made an emergency landing…on the Hudson river.

Later that evening, my big sister and I were texting back and forth about the miracle when she asked:

Carina: “How bad is it?”

Lenny: “Bad. Really bad”

Carina: “You need to go back to work”

Lenny: “Yeah, I do”

So I did as I was told and I went back to work as a Software/Business Intelligence Consultant. And for a few months things were good, but it wasn’t enough. I still had an itch that needed to be scratched. So in the midst of the worst economic recession since The Great Depression, I did what any insane person in my position would do…I quit my job (again) and started an iOS app consultancy.

Leap Then Look

In the beginning, it was just my co-founder and I and we ran the business out of his basement. Keep in mind that when we started the company, Blackberry phones outsold iPhones by a wide margin, barely anyone knew what Social Media was, and Netbooks were being hailed as ‘the next big thing’ in computing. In hindsight, we look like psychic geniuses. But the reality is, we had no idea where the market was going. We were just having fun building apps.

It was tough sledding the first year. There were a lot of nights where I thought we might not make it. But we kept grinding it out and eventually we were able to grow the business and then hire a third and then fourth employee. I think the turning point for us was when we realized that the basement bathroom situation could not support a fifth employee. It was starting to get gross downy here. In order to grow the business, we needed to find some real office space – which wasn’t exactly cheap in the Northern Virginia / DC Metro area. So we went out and signed a lease for a small office space. Looking back, it’s not as though we really had any other choice. At some point you have to push all-in or slowly bleed to death. So we pushed all-in, but I remember looking at the company’s bank account and realizing that unless we signed more clients, we only had enough money to run the business for another two months.

SaaS: My favorite palindrome

Slowly but surely we grew the company. We signed a couple of big clients, a few startups, sprinkled in some gov’t work, and by the end of year three, we had more than doubled the size of the company. From our first office we moved into a bigger office – and bigger bathrooms! Things were going well. So when Howard (an old boss) called and asked about acquiring my company, I was reluctant. But five weeks later we had been acquired by a Geo-Marketing SaaS startup.

The Leap Home

Since the acquisition a lot of my friends and family have asked (and wondered) why? On the surface, it wouldn’t appear as though my new home has a whole lot to do with ‘mobile’ or apps. They’re not wrong, but they’re not right either.

Consider this: Twitter began as Odeo, Starbucks began as a maker of espresso machines, and remember when IBM made computers?

“To improve is to change; to be perfect is to change often” – Winston Churchill

Too often I run into people that have nothing more than an idea and they call themselves entrepreneurs. But that offends me because it means they want all of the reward and none of the risk. I think being an entrepreneur means having the courage and conviction to stand at the edge of space and leaping towards the earth. No net and no parachute.

How does it feel to have sold my company? … Not bad 🙂

Happy Pivoting!

My CocoaPods Catalog

I can tell you the license plate number on my mom’s car in 1988, but if you asked me which CocoaPods I used on my last project, I couldn’t tell you. Fortunately, through the magic of source control, I can go back in time and look through all the open source libraries I’ve used in the past. Of course, that’s kind of a huge pain in the ass to have to go back through all those projects. To that end, I’ve decided to start making my life a little bit simpler by cataloging all of the open source projects that I’ve used (plus a few that I haven’t) and made them publicly accessible via my github repo. FYI, it’s still a work in progress. OH and you’re welcome 🙂

https://github.com/lennypham/LKPCocoaPodCatalog

A dust-up is brewing in mobile payments, pitting Isis against Best Buy, 7-Eleven

Alas NFC, we hardly knew ye.

Kevin Fitchard's avatarGigaom

Best Buy(s bby) and 7-Eleven have started shutting down near-field communications (NFC) capabilities in their stores’ point-of-sale terminals, making it even harder for Isis and Google(s goog) to get their fledgling smartphone payments services off the ground.

According to a report in ComputerWorld, payments technology analysts say Best Buy and 7-Eleven began disabling the NFC readers at their checkout stands simply because of the expense. NFC-powered mobile payments have barely cracked the surface in the U.S. – stymied in part by turf wars between Isis and Google – so big retailers see little reason to support it and other smart card technologies. Also, banks are charging higher transaction fees for smart card and NFC payments, giving retailers even less incentive to get behind smartphone payment services.

But there could be a third reason that Best Buy and 7-Eleven aren’t keen on NFC. They’re part of a consortium of big…

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Public Speaking 101

I couldn’t begin to tell you why, but I’ve never had a fear of public speaking. Insects, small confined spaces, and clowns. But never public speaking. It doesn’t make a lick of sense considering I’m a bit of an introvert (INTJ) and generally shy, unless I’m amongst friends.

This past week I had the unenviable task of returning from a trip to NYC and minutes later had to give a presentation on material that I had barely read. I say ‘unenviable’ but the truth is that I had a good time. I wasn’t nervous and all things being equal, I think it went extremely well – based on the feedback from the audience afterwards.

How did I do it?

I don’t have a clue…BUT perhaps I could venture a guess. Here’s my advice on public speaking:

1. Don’t give a fuck! You’ll forgive my French, but I want to be very clear on this point. Nothing bad is going to happen to you if you stumble, say err or ummm, forget what you were saying, or say something that is flat out wrong. You can’t die from embarrassment. More importantly, anyone sitting in judgement probably doesn’t have the nerve to speak in front of an audience. So don’t worry about what anyone else is thinking. Whether you close your talk to roaring applause or rotten tomatoes, you’ll still be alive in the morning.

2. If you say anything LOUD enough and with enough CONVICTION, people will believe you. Unless you’re saying Android is better than iOS. That’s just crazy talk.

3. Breathe.

4. See point number one again

5. Just have a conversation with a few strangers that just happen to all be seated in front of you. You don’t have to “present”.

6. Believe it or not, everyone is rooting for you and wants you to give a great talk. Except for me, I’m sitting in the back making snarky comments. But I’m a jerk so why do you care what I think?

7. Never give a talk titled “Android is better than iOS”. No one will listen to you.

For better and more practical advice on speaking, check out:

speaking.io

Good luck and happy speaking!

Thought of the Day: Lean UX

I just read a great article from the folks over at Teehan+Lax on one of their projects with a Canadian newspaper. Here’s a great takeaway:

When making digital products and services, it can be tempting to spend a lot of time up-front trying to formulate a flawless strategy. But what we really need to do is get to a simple, actionable statement about what problem we are going to solve for the user as soon as possible, so that the design process can proceed. In fact, a lean strategic process can happen in concert with design, allowing us to test our ideas in practice, figure out what’s working and what isn’t, adapt and move on. In this project, there were a lot of twists and turns that made a flexible and fluid planning process absolutely essential.

– Kim Lawless

Happy Designing!